Terms of service
Terms of Service
Welcome to Velift. By accessing and making a purchase on our website, you agree to the terms set out below. We recommend reading them before completing any order.
About These Terms
These Terms of Service govern the use of the Velift website and the purchase of our products. If you disagree with any of these provisions, please do not use the website.
This website is operated by [insert the legal business name, Mexican tax identification number (RFC), and registration details of the company responsible for Velift].
Products, Prices, and Availability
All prices are displayed in Mexican pesos (MXN) and may change without prior notice.
We strive to ensure that product images and descriptions are as accurate as possible. However, slight differences in color or appearance may occur depending on your device's screen and settings.
If there is an obvious error in a product's price, description, or listing, Velift reserves the right to cancel the order and refund any amount paid.
Orders and Payments
Your order will be confirmed once payment has been approved.
Velift may reject or cancel orders in cases of suspected fraud, product unavailability, errors in the information provided, or payment processing issues.
Where applicable, any amount paid will be refunded.
Shipping, Exchanges, and Returns
Delivery conditions and timeframes are available in our Shipping Policy.
The rules regarding exchanges, returns, cancellations, refunds, and guarantees are available in our Returns and Exchanges Policy.
Both policies form an integral part of these Terms of Service.
Intellectual Property
All website content, including the brand, Velift logo, text, images, designs, graphics, and visual layout, belongs to Velift or is used with the appropriate authorization and is protected by applicable law.
Copying, reproducing, distributing, modifying, or using this content without prior written authorization is prohibited.
Website Use
You agree to use the website lawfully, provide accurate, complete, and up-to-date information, and refrain from any actions that could affect the operation of the store, its systems, or other users.
The website may not be used for fraudulent or unlawful purposes or in ways that infringe the rights of third parties.
Limitation of Liability
Velift will not be liable for damage resulting from incorrect use or misuse of the products.
Velift will also not be liable for temporary website interruptions caused by technical problems, maintenance, failures of external service providers, unforeseen events, or force majeure.
This provision does not limit or eliminate consumer rights recognized under applicable Mexican law.
Third-Party Links and Services
Our website may contain links to or integrations with services provided by third parties, such as payment platforms, shipping companies, social networks, or technology tools.
Velift does not control and is not responsible for the practices, content, availability, terms, or privacy policies of these third parties.
Use of these services may also be subject to their own terms and conditions.
Governing Law and Dispute Resolution
These Terms of Service will be governed by and interpreted in accordance with the laws in force in the United Mexican States, including the Federal Consumer Protection Law.
In the event of a complaint or disagreement, the parties will first seek to resolve it through direct communication.
Consumers may also contact Mexico's Federal Consumer Protection Agency (PROFECO), where applicable, or the competent authorities and courts of Mexico.
Changes to These Terms
Velift may update or modify these Terms of Service when necessary.
The current version will always be available on this page and will take effect upon publication, without affecting rights acquired by consumers in connection with previously placed orders.
Contact
For questions, clarifications, or requests regarding these Terms of Service, please contact us:
Email: support@velift.com
WhatsApp: +55 64 9922-4956
Customer service hours: Monday through Friday, 9:00 a.m. to 6:00 p.m.