Shipping policy

Shipping Policy

At Velift, we work to ensure that your order arrives safely and as quickly as possible. Below, you will find everything you need to know about shipping our products.

Free Shipping Throughout Mexico

All orders include free shipping, with no minimum purchase amount. The price you see in your cart is the final price, with no surprises at checkout.

Order Processing

Once payment is confirmed, your order will be prepared and shipped within a maximum of 2 business days.

Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery Time

The average delivery time is 8 to 15 business days from payment confirmation. This timeframe includes both order processing and transit.

Where We Ship From

Velift has a network of partner factories and distribution centers in Asia, Europe, and the United States.

Each order is shipped from the facility with the best availability and shipping arrangements for your address. For this reason, products from the same order may sometimes arrive in separate packages, at no additional cost to you.

Order Tracking

As soon as your order ships, you will receive a tracking number at the email address provided during checkout.

You can check your shipment's status using the link you receive or at [insert tracking link here].

If you cannot find the email, check your spam or junk folder.

Exceptional Circumstances

During periods of high demand, such as holidays or Buen Fin, or due to weather conditions, strikes, customs inspections, or other circumstances beyond our control, delivery may take longer.

In these cases, the maximum delivery period will be up to 30 business days.

Thank you for your understanding. We will continue monitoring your order until it is delivered.

Import Taxes and Charges

Because some of our products are shipped from abroad, Mexican customs authorities may apply import taxes, duties, or charges in accordance with applicable law.

Where applicable, these charges are the recipient's responsibility.

If your order is held or seized by customs, don't worry: Velift will send the product again at no additional cost. Simply contact us.

Lost Orders

We consider an order lost when it has not been delivered within the maximum period of 30 business days.

In this situation, we will send your order again at no cost.

Our commitment is simple: you will receive what you purchased.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Orders returned because of an incorrect or incomplete address, or because the recipient was unavailable, may be shipped again after the details have been updated.

Cancellation and Right to Cancel Your Purchase

Before shipment: You may cancel your order and receive a full refund. Simply contact us.

Right to cancel your purchase: Under Mexico's Federal Consumer Protection Law, you have up to 5 business days after receiving the product to cancel your purchase and request a full refund.

You can find return instructions in our Returns and Exchanges Policy.

About delivery time: Delivery within the estimated timeframe or within the maximum period established for exceptional circumstances will not, in itself, be considered late, without prejudice to consumer rights under applicable Mexican law.

We are here to help with any questions about your shipment:

WhatsApp: +55 64 9922-4956
Email: support@velift.com
Customer service hours: Monday through Friday, 9:00 a.m. to 6:00 p.m.